krikta's Privacy Policy — Your Information Is Safe With Us

1 Introduction and Scope

krikta ("we", "us", or "the platform") operates an online gaming service for users in Bangladesh. This privacy policy explains what information we collect when you use our website krikta.cam, why we collect it, and how we use and protect it.

By registering on our platform or using our services, you agree to the terms of this privacy policy. If you object to any part of this policy, we ask that you refrain from using our services.

This policy applies only to krikta's own platform. We have no responsibility for third-party websites or services, and their respective privacy policies will apply.

2 What Information We Collect

krikta may collect two types of information from you — information you provide directly and information collected automatically.

2.1 Information You Provide Directly

When you register on our platform or use our services, you may be required to provide the following information:

• Full name and date of birth (for age verification — only for those aged 21 or above)
• Mobile number and email address
• Payment information: bKash, Nagad, Rocket, Upay, or bank account details
• National ID or passport number (if required for identity verification)
• User preferences and communication language selection

2.2 Information Collected Automatically

When you browse our website, the following technical information may be recorded automatically:

• IP address and device identifier
• Browser type and operating system
• Pages visited, session duration, and click activity
• Information obtained from cookies and similar tracking technologies
• Connection type and network identifier

2.3 Transaction and Gaming Information

Transaction history linked to your account, deposit and withdrawal records, gaming activity logs, and bonus usage history are stored. This information is necessary for financial security and accountability.

3 Purpose of Using Your Information

We use the information we collect only for lawful and specific purposes. Each purpose is clearly stated below:

• Account Management: Verifying registration, authenticating logins, and ensuring account security.
• Payment Processing: Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer.
• Customer Support: Providing accurate assistance via 24/7 live chat and email, and resolving complaints.
• Age Verification: Ensuring access only for individuals aged 21 or above.
• Fraud Prevention: Detecting and preventing unusual activity.
• Service Improvement: Analysing user experience to improve the quality of the platform.
• Legal Compliance: Maintaining compliance with applicable laws and regulations.
• Responsible Gaming: Monitoring excessive gaming activity to keep users safe.

4 Cookie Policy

krikta uses cookies and similar technologies to improve your experience on the website. Cookies are small data files stored in your browser.

4.1 Cookies We Use

• Essential Cookies: Essential for maintaining login sessions and ensuring security.
• Functional Cookies: Help remember your preferences (such as language selection).
• Analytics Cookies: Used to monitor site performance and make improvements.

4.2 Cookie Controls

You can disable cookies by changing your browser settings. Please note that disabling certain cookies may prevent some features of the platform from working properly.

5 Data Storage and Security

Protecting your personal information is our highest priority. krikta uses the following security measures:

• SSL Encryption: All data transfers are secured with 256-bit SSL encryption.
• Two-Factor Authentication: An additional verification layer to prevent unauthorised access to your account.
• Encrypted Database: Stored data is kept in encrypted form.
• Regular Security Reviews: Regular audits are conducted to identify system vulnerabilities.
• Access Controls: Only authorised staff can access the information they need.

5.1 Data Retention Period

Your information may be retained while your account is active and for a set period after it is closed to meet applicable legal obligations. Financial transaction records are generally retained for an extended period.

6 Sharing Information With Third Parties

krikta never sells your personal information or shares it with third parties for commercial purposes. However, information may be shared in the following limited circumstances:

6.1 Service Providers

Only the necessary information is shared with trusted partners for payment processing (bKash, Nagad, Rocket, Upay, banking services), game provision, and technical support. These partners are required to comply with our privacy standards.

6.2 Legal Obligations

We may be required to disclose information in response to a court order, a lawful request from an investigating authority, or a requirement under applicable law. In such cases, we will follow the guidance of the law.

6.3 Business Restructuring

In the event of a merger, acquisition, or business restructuring, user information may be transferred, but will remain protected under this privacy policy.

7 International Data Transfers

krikta operates an international platform. Your information may be stored or processed on servers outside Bangladesh. For any international transfer, we ensure that appropriate safeguards are maintained and data protection standards are met.

Data hosting providers comply with industry-standard security requirements, and your information is never left in an unprotected state under any circumstances.

8 Your Rights

As a krikta user, you have the following rights over your own information:

• Right to Access: You may request to view the information stored in your account.
• Right to Rectification: You may request correction of inaccurate or incomplete information.
• Right to Erasure: In certain circumstances, you may request that your information be deleted (subject to legal retention obligations).
• Right to Restrict Processing: You may request that the use of your information be limited for specific purposes.
• Right to Data Portability: You may receive certain information in a machine-readable format.
• Right to Object: You may object to the processing of your information for specific purposes.

To exercise any of your rights, please contact our support team. We will process your request within a reasonable time.

9 Privacy of Minors

krikta strictly prohibits use of the platform by anyone under the age of 21. We do not knowingly collect information from any minor.

If we become aware that a minor has provided us with their information, we will immediately delete that information and close the associated account. Parents and guardians are asked to contact us immediately if they become aware that their child has accessed this platform.

10 Marketing Communications

If you agree to receive promotional messages from us, we may contact you about new bonus offers, tournament news, and platform updates.

You have the right to opt out of marketing communications at any time. To do so, update your account settings or let our support team know. Please note that opting out of transaction-related and security-related communications is not possible, as these are essential for managing your account.

11 Changes to This Policy

krikta may update this privacy policy from time to time. If any significant changes are made, we will:

• Update the revision date on this page.
• Send a notification to registered users via email or their account.
• Inform users via live chat where necessary.

Continued use of the platform after any changes will be taken as your acceptance of the updated policy. We therefore recommend checking this page regularly.

12 Complaints and Dispute Resolution

If you have any concerns or complaints about the privacy of your information, we ask that you contact us directly in the first instance. Our privacy team will take your complaint seriously and work to resolve it promptly.

We follow a fair and transparent process in resolving every complaint and make every effort to protect each user's information.